Hotline: (+84) 0906.004.089


Please kindly read our terms and conditions carefully:

On booking online or signing our booking form when making reservation over the phone, fax or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes:

1. Reservation:

All services should be booked through our Hai Phong Head Office.The contact address and telephone / facsimile are as bellow:


Head Office: No 1/3A, Le Hong Phong Street, Ngo Quyen District, Hai Phong  City, Vietnam

Official Web:

 Central Mail:

OfficeTel: +84.255.3556.988 * Fax +8.255.3556888

2. Confirmation:

Upon receipt of your request, Seastars Hotel’s team will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgment.

3. Hotel Voucher:

Hotel Vouchers will be issued to you after we receive your final confirmation.

4. Warranty:

In some cases, to hold your reservation, Our hotel will require your credit card details or guarantee. We will email you a credit card authorization form. To validate the guarantee, you will have to fill the form with all required details and return to us by fax or email.

5. Deposit:

A deposit of minimum 25% (depend on each booking) will be requested to guarantee all reservations. This deposit can be made by Bank Transfer to our company's account advised below. And the rest of the amount can be paid upon arrival in Hanoi or Our Hotel Adress offices in by your CASH or credit cards: Visa, Master, American Express....

6. Payment:

Payment can be made by Bank Transfer payable to our Bank Account, and all banking service charges will be borne (bear) by the payee.

Name of Beneficiary :inform when paying.

Beneficiary's Personal Address: inform when paying.

Name of Beneficiary's Bank : VietcomBank Hai Phong (BANK FOR FOREIGN TRADE OF VIETNAM - HAI PHONG BRANCH)

Address of Beneficiary's Bank : 10 Hoang Dieu, Hong Bang Dist., Hanoi, Vietnam

Beneficiary's Account No.: 0031.000.156.577

7. Cancellation:

With booking online :

- Free charge if cancel 5 days before arrival date.

- Charge 100% the 1st night if cancel within 3 days before arrival date.

- Full charge and no refund if cancel on arrival date or no show.

8. Refunds:

 Refunds and their method will be affected as agreed between you and Hotel unused services, and timely cancellations. Again, we will not charge you any amount for our work, however bank fees, if applicable, will be for your account. For Further More Detail of payment, pls direct contact at:

Guest Comments

  • Excellent hotel (

    Centrally located, quiet surroundingEasy access to airport, centrally located but quiet...  
  • Wonderful hotel (

    Excellent service, clean and comfortable8.3It was a lovely hotel to stay in with the best of...  
  • So Good (

    spas and massages, clean room.nice neat and fclearn rrom to stay. msassages and spa ficilities are...

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